Account Payment

Payment via Credit Card

Codezhost accepts payments via MasterCard, Visa, American Express, and Discover Card. Usage of a credit card indicates authorization to cover all future recurring charges and additional fees with the credit card on file. Credit cards will be charged on the renewal date for the account. Accounts will renew automatically on the anniversary of each billing cycle until cancelled.

Late / Non-Payment

Accounts with Non-Usable Credit Cards

Credit cards on file are not usable when any of the following occur:

  • The card expired
  • The card issuer declines the charges
  • The card is reported lost or stolen
  • The card is declared invalid
  • You will receive an invoice 1 day prior to your renewal.
  • After 4 days pass you will receive another invoice. (Reminding you of the outstanding balance)
  • On the 7th day, you will receive a suspension notice with the date your account will be suspended.
  • If your balance has not been brought to zero, the account will be suspended and a $25 reactivation fee will applied to your account.
  • If payment has still not been made, we will leave the website in its spot offline for 1 week. If we have not heard back from you or receive payment, your website will be removed.
  • ALL FILES WILL BE DELETED FROM OUR SYSTEM.
Non-Payment
  • You will receive an invoice 5 days prior to your renewal.
  • After 4 days pass you will receive another invoice. (Reminding you of the outstanding balance).
  • On the 7th day, your account will be suspended and will not be reactivated until payment in full is received and your account balance is brought to zero.
  • If payment has still not been made, we will leave the website in its spot offline for 1 week. If we have not heard back from you or receive payment, your website will be removed and all data will be destroyed.
  • ALL FILES WILL BE DELETED FROM OUR SYSTEM.

Cancellation Policy

Requesting an Account Cancellation

A cancellation will only be accepted if it is done by the following method:

  • Login to your Codezhost control panel, locate the subscription/domain you wish to cancel, click the cancellation button, confirm your action.
  • All account cancellations must be completed in the above manner before the date of the next renewal invoice.
Results of a Cancellation

When a cancellation request is made, Codezhost will immediately remove all information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired. Codezhost will remove all files. This may include unread email left on the server.

Refund Policy

Refunds within the First 30 Days of Service

If an account is cancelled within the first thirty (30) days of service the customer will receive a full refund of all account fees, including set-up fees (if applicable) provided:

  • The account is not a resold account.
  • The account has not been suspended for violations of the Acceptable Usage Policy.

Refunds will be credited to the credit card on file or PayPal account used to order service. Accounts due a refund will be refunded within (14) days of cancellation, no exceptions.

No Refunds Outside of the First 30 Days

Codezhost does not offer refunds for services after the initial thirty (30) days of service. Codezhost does not issue prorated refunds for prepaid service.

Keeping Billing Information Current

Updating Your Billing Information

Personal information and patment information may be changed via the customer's portal.

Out-of-Date Records

Periodically it may become necessary for Codezhost to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times. Codezhost is not responsible for actions that are taken as a result of a customer's failure to respond to Codezhost's notices.

Invoices and Statements

Email Invoices/Statements

Customer may request Codezhost to send an invoice or account statement via email. There is no charge for this service.

Postal Mail/Fax Invoicing

Customer may request Codezhost to send an invoice or statement via postal mail or fax. Codezhost will charge customer 5.00 per invoice/statement sent via this manner.

Taxes

Customer Liability

Codezhost shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with Codezhost's products and services.

Bandwidth and Overages

If you have exceeded the allotted bandwidth for your hosting plan in the current billing period, you will be charged $.50 per GB over the allotted hosting plan amount. The bandwidth overage charge will be applied to your account for immediate payment.


Last Updated: Sunday, December 02, 2018